Privacy Policy

1. Introduction

InspectAI Pro ("Company," "we," "us," or "our") operates the inspectaipro.io website and related services (the "Service"). We are committed to protecting your privacy. This Privacy Policy explains our data practices and your rights regarding your personal information.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, company name, and job title when you create an account or subscribe to our service
• Payment Information: Billing address and payment method information (processed securely by Stripe; we do not store full credit card details)
• Inspection Data: Images you upload for analysis and the AI-generated analysis results
• Communication: Messages, feedback, and support requests you send us

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, and interactions with our Service
• Device Information: Browser type, operating system, device type, and IP address
• Cookies: We use cookies and similar tracking technologies to enhance your experience
• Analytics: Google Analytics 4 collects aggregated usage patterns

2.3 Third-Party Information

• Information from Stripe (payment status, subscription details)
• Information from integrated services if you connect them (Slack, Jira, Procore, etc.)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To process payments and manage subscriptions
• To perform AI analysis on uploaded images using OpenAI Vision API
• To send transactional emails (account confirmations, receipts, support responses)
• To send marketing communications (you can opt-out anytime)
• To analyze usage patterns and improve user experience
• To comply with legal obligations and protect against fraud
• To respond to your support requests

4. Cookies and Tracking Technologies

We use cookies to:

• Remember your login session
• Understand how you use our Service
• Personalize your experience
• Improve our marketing efforts

Most browsers allow you to control cookies through their settings. You can accept or reject cookies, though some features may not work properly if cookies are disabled.

5. Third-Party Services

Our Service uses the following third-party services, which have their own privacy policies:

• Stripe: Payment processing. See Stripe's Privacy Policy at https://stripe.com/privacy
• Google Analytics 4: Usage analytics. See Google's Privacy Policy at https://policies.google.com/privacy
• OpenAI: AI analysis via Vision API. See OpenAI's Privacy Policy at https://openai.com/privacy
• Tawk.to: Live chat support. See Tawk's Privacy Policy at https://www.tawk.to/privacy-policy/
• Netlify: Website hosting and functions. See Netlify's Privacy Policy at https://www.netlify.com/privacy/

6. Data Storage and Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your data. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your personal information.

Inspection images and analysis results are stored securely and deleted according to your subscription plan (Starter: 6 months, Professional: 2 years, or upon request).

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Receive your data in a structured, portable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw consent for certain processing activities

To exercise any of these rights, contact us at privacy@inspectaipro.io

8. Data Retention

• Account Data: Retained while your account is active. Deleted 90 days after account closure
• Inspection Data: Retained per your plan terms (6 months to 2 years)
• Usage Analytics: Aggregated and anonymized after 13 months
• Support Messages: Retained for 1 year or as long as needed for legal purposes

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will promptly delete it. Parents who believe their child has provided information to us should contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or by posting the new policy on our Service with an updated "Last Updated" date. Your continued use of the Service after changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@inspectaipro.io
• Mail: InspectAI Pro, Privacy Team, [Company Address]
• Website: inspectaipro.io

12. GDPR and CCPA Compliance

For EU Residents (GDPR): You have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with your local data protection authority.

For California Residents (CCPA): You have the right to know what personal information is collected, delete personal information, and opt-out of the sale or sharing of personal information (which we do not engage in).